AC Auto Consulting
Effective Date: 05/01/2025
Last Updated: 31/03/2025
At AC Auto Consulting, we are committed to protecting the privacy and confidentiality of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, visit our website, or engage with us in any capacity.
AC Auto Consulting is a UK-based business specialising in:
Remote Vehicle Damage Assessment (VDA): We assess vehicle damage remotely for insurers, bodyshops, and fleet management companies, offering efficient, accurate, and timely reporting.
Bodyshop Consultancy Services: We work with automotive repair businesses to improve operational efficiency, reduce overheads, increase margins, and implement best practices.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect various types of data depending on your interaction with us. This may include:
Full name
Job title or role
Company name (if applicable)
Email address
Phone number
Business or residential address
Vehicle Registration Number (VRN)
Vehicle Identification Number (VIN)
Photos and videos of vehicle damage
Claims history and insurance reference numbers
Repair estimates and assessments
Financial performance metrics
Operational reports
Staff structure and productivity data
Supplier information
Workshop layout and tooling
IP address
Device type and browser
Pages visited and time spent on the website
Referral links
Invoice records
Payment confirmations
Bank details (only where provided for B2B transactions)
We do not store card details or use third-party payment processors without proper security measures.
We only use your information when we have a legal basis to do so, and for legitimate business purposes. This includes:
Service Delivery: To provide VDA reports, repair assessments, and consultancy advice tailored to your needs.
Client Communication: To respond to enquiries, provide updates, and deliver professional advice.
Customer Support: To resolve issues, answer questions, and handle any complaints.
Business Administration: For invoicing, bookkeeping, and record-keeping.
Marketing Communications: To inform you of relevant services, promotions, or updates (you may opt out at any time).
Legal Compliance: To meet our obligations under UK law and assist with insurance or legal proceedings when required.
We always strive to use only the minimum amount of data necessary to fulfil these purposes.
We treat your data as confidential and only share it in the following circumstances:
With Service Providers: IT and cloud providers, accountants, or legal advisors who help us run our business. These parties are contractually obligated to protect your data.
With Clients, Insurers, or Assessors: When needed to facilitate communication, share VDA reports, or provide findings relevant to your case or repair. Consent is sought where appropriate.
Legal or Regulatory Bodies: When required to comply with applicable laws or respond to lawful requests from public authorities.
We never sell, rent, or trade your personal data to any third party.
We take data protection seriously and implement a variety of measures to secure your data:
Secure Servers: All data is stored using encrypted, access-controlled cloud platforms or secure on-premise systems.
Access Controls: Only authorised personnel have access to sensitive data.
Regular Backups: We ensure regular and secure backups of all client data.
Cybersecurity Practices: We use strong passwords, firewalls, and antivirus software to protect our systems.
Despite these efforts, no system is 100% immune to security breaches. In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities within the timeframe required by law.
We retain your data for as long as necessary to fulfil the purposes it was collected for, including:
To provide services and maintain your account
To comply with legal, tax, and regulatory requirements
To maintain business records for dispute resolution or audit purposes
Typical retention periods include:
VDA Reports & Claim Files: Up to 7 years
Consultancy Data & Business Reports: 6–10 years depending on contractual obligations
Website or Enquiry Data: 1–2 years, unless you become a client
When data is no longer needed, it is securely deleted or anonymised.
You have the following rights under data protection laws:
Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your data, provided it’s not required for legal or contractual purposes.
Right to Restrict Processing: You may request that we limit how your data is used.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Object: You can object to data processing in certain situations (e.g., marketing).
Right to Withdraw Consent: If you’ve given consent for specific use, you can withdraw it at any time.
To exercise these rights, please contact us using the details below. We aim to respond to all requests within one month.
Our website may use cookies and similar technologies to improve user experience and collect analytics data. Cookies may:
Remember your preferences
Analyse website traffic
Help us understand how users interact with our website
You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly without them.
We may also use tools such as Google Analytics to gather anonymised statistical data for marketing and performance analysis.
Our website may include links to third-party websites, such as industry partners, insurers, or suppliers. Clicking on those links may allow third parties to collect or share data about you.
We do not control these external sites and are not responsible for their privacy policies or practices. We recommend you read their privacy notices before submitting any personal data.
We may update this Privacy Policy from time to time to reflect:
Changes in our services
Regulatory or legal updates
Feedback from users
Any changes will be published on our website with the revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions about this Privacy Policy or your data, please contact:
AC Auto Consulting
Email: acautoconsulting@gmail.com
Phone: 07306 789126
Website: www.acautoconsulting.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. Visit www.ico.org.uk for more information.